Arbetsannonser
aTalent: Juli Living – Customer Service Trainee (for summer)
Positionen kräver finska kunskaper.
Type: full-time, fixed-term summer job
Location: Pohjoisesplanadi 37 A, 00100 Helsinki, Finland
Application DL: 11.2.2024
Juli Living is looking for a Customer Service Trainee with a positive and solution-oriented attitude to help customers with their rental housing needs.
In this role, you will play an integral role in creating a first class customer experience for Juli Living’s customers. Your duties will include assisting customers with housing related issues and working with internal and external stakeholders to resolve issues where necessary. You will respond to telephone and email enquiries and ensure that customers receive prompt answers to their queries. Your duties will also include administrative tasks such as processing leases and notices of termination.
For the Customer Service Trainee role, we are looking for a proactive problem solver who is willing to exceed customer expectations and deliver first class customer service. Communicating with customers comes naturally to you and you will pick up the phone without hesitation. We expect you to have good interpersonal skills and the ability to learn new systems and tasks quickly. Ideally, you will already have experience in customer service.
We hope you can start in late May and work full time until the end of August. The work will be based at Juli Living’s office in the heart of Helsinki, but occasional remote working can also be arranged. The daily working hours (7,5h) will be between 8am and 5pm on weekdays.
We hope you have:
- Ongoing higher education studies
- Previous experience in a customer service role
- Customer service oriented – enjoy working with customers over the phone, and via email
- A goal-oriented and self-motivated approach to work
- Good oral and written Finnish and English language skills, other language skills would be an advantage
Juli Living offers you:
- A great opportunity to deepen your own expertise in customer service and gain insight into the rental housing industry
- The opportunity to be part of a modern and carbon-neutral Nordic rental housing operator that is leading the way in the industry
- A knowledgeable and relaxed customer service team to support your success in this role
- A fair salary of around €2300/month
Interested? Apply by sending your CV and answering a short video question (Why are you interested in Juli Living and this particular role?) by Sunday 11 February 2024 at the latest via aTalent’s application system at https://emp.jobylon.com/applications/jobs/220119/create/. We do not accept applications by email, but only process applications received via the application system.
In this position you will be employed by aTalent Recruiting as an employee of Juli Living. You can read more about Juli Living at: https://juliliving.com/. For questions regarding the application process and timetable, please contact aTalent’s Recruiting Manager Kati Hautakoski (kati.hautakoski[at]atalent.fi +358 50 552 0419).
Company description
Juli Living is a Nordic housing brand founded in 2020, offering modern and high-quality rental apartments. Juli Living challenges the traditional rental market by offering customers not only a great home, but also a complete service concept, with the aim of truly making the customer’s everyday life easier in the best possible way. All Juli Living’s activities are guided by a commitment to carbon neutrality, both in the construction and in the housing phase. All apartments are available for rent through Juli’s online shop. In Finland, Juli homes are located in Helsinki, Espoo, Vantaa, Tampere and Turku. Juli Living aims to operate more than 30 000 homes in the Nordic countries in the coming years. The concept has been created by NREP, a leading real estate investor and developer in the Nordic countries. You can find out more about Juli Living here and find Juli on Instagram here.