Job posts
aTalent: Dittmar & Indrenius – CRM Administrator
This position requires Finnish.
Type: Permanent and full-time
Location: Pohjoisesplanadi 25 A, 00100 Helsinki
Application DL: Tuesday 27.2.2024
Dittmar & Indrenius, also known as Dittis, is now looking for a proactive and service-minded systems expert to join its team to be responsible for the main CRM system administration, system development and business support with customer data.
As the main technical user of the CRM system, you will be responsible for the technical functionality of the system, the quality of the data and the internal processes and guidelines related to the use of the system. Your day-to-day activities will include training staff, reporting and resolving problems related to the use of the system. At a strategic level, you will proactively seek to identify and develop solutions to meet the various needs of the business in terms of sales and customer development. You will be responsible for producing various reports and supporting Dittis associates in the growth of service lines and customer development. You will work extensively with the Customer Experience Development Manager, the IT team and the Assistant team and outside of Dittis you will interact closely with consultants and trainers from an overseas systems provider.
The role is new to the organisation and the CRM system has just been upgraded to a newer version with significant new technical functionality, so the focus of this role will in the longer term evolve according to the skills of the person selected and the needs of the team. Ideally, the person we are looking for will already have relevant experience as a technical administrator of a CRM system, but above all, we expect you to have a passion and proactive approach to supporting Dittis’ business – by exploiting the opportunities offered by the CRM system and by sharing your own expertise. In this role, you will work with a wide range of stakeholders and will be supported by a dedicated data steward team of assistants to ensure the quality and accuracy of data, for example, so your success at Dittis will be supported by good interpersonal skills and the ability to organise and guide not only your own work but also that of your colleagues. We also appreciate your previous experience in a legal firm and/or other specialist organisations.
The job description is full-time and permanent, and the team works in a hybrid model. We are flexible on the starting date, but hopefully you will be able to join the team as soon as possible.
We expect you to have:
- Relevant experience with CRM systems
- An interest in supporting business development and data-driven decision making from a CRM perspective
- A degree in business and/or engineering
- Good interpersonal and teamwork skills, ability to work under pressure and to organise, and a can-do attitude to succeed
- Good knowledge of Finnish and English
We count as an advantage:
- Previous experience as a CRM administrator and in similar roles
- Experience of working in a professional organisation, in particular legal, management consultancy and audit firms
- Previous experience of delivering training within an organisation and producing training materials
Dittis offers you:
- A forward-looking and ever-evolving organisation that invests in the well-being and community of its employees – Dittmar & Indrenius has been recognised in several national surveys, including the Great Place to Work certification
- A welcoming work community and culture where you are treated with warmth and appreciation – you can even join in the baseball field or play in Dittis’ own band if you so wish
- A responsible and varied job description, where you get to support Dittis’ growth at the heart of its operations and produce relevant data to support the business and stakeholders
- The support of an enthusiastic and knowledgeable team and a comprehensive induction to your role
- Comfortable working premises in Esplanadi, comprehensive staff benefits, a fixed monthly salary of around 4000-5000€ depending on your background and hybrid work opportunities
Interested? Send your CV and motivation letter in PDF format by Tuesday 27.2.2024 at the latest via the aTalent application system at: https://emp.jobylon.com/applications/jobs/223457/create/. Please include your earliest possible start date and salary expectations in your application documents. Note! We do not accept applications by e-mail, but only process applications received via the application system.
In this role, you will be employed by Dittmar & Indrenius. For questions about the application process and timetable, please contact Roosa Lönnqvist, Recruitment Manager (+358 50 421 0255, roosa.lonnqvist(at)atalent.fi). The best times to reach her by phone are on February 19th from 8.30 to 9.00 and on February 22nd from 15 to 15.30.
Company description
Dittmar & Indrenius, more commonly known as Dittis, is a law firm where the client and the team come first. Dittmar & Indrenius focuses on challenging business law with 125 years of experience, providing clients with insightful advice and outstanding value.
At Dittis, everything we do is based on a strong culture of teamwork, support for others and continuous development – both as a community and as individuals. The team works with a high level of ambition and looking forward, with everyone playing their part in driving Dittis towards the future. But for Dittis people, the best part of the job is the people and the team spirit, whether it’s the breakfasts, volleyball practice, afterwork or the legendary Dittis Mission trips. At Dittis, you don’t leave a friend behind, you cheer on and help others. Dittmar & Indrenius wants to be the best place for its employees to develop, and has been recognised in Future Workplaces and Great Place to Work surveys. Find out more about the team and culture: https://www.dittmar.fi/