aTalent: Caruna – Invoicing Service Specialist

Näringslivsutskottet | 10.01.2024

The position requires Finnish.

Type: Full-time, Fixed-term, Summer job
Location: Leppävaara, Espoo
Application DL: 23.1.2023

Link to the open position: https://atalent.fi/open-position/caruna-laskutuspalveluasiantuntija-kesaharjoittelu-2024-213580

As a Caruna summer intern, you can join us in making the everyday lives of hundreds of Finns better. How would you like a summer in Caruna’s invoicing service team, where you can challenge yourself with a variety of invoicing and receivables management tasks? As a member of the invoicing team, you will join Caruna’s customer experience and online services unit, and during your orientation you will get to know the entire unit’s operations in a variety of ways, which will give you a good foundation for your future career.

Caruna’s billing services team plays a key role in ensuring a good and consistent customer experience. As an invoicing service specialist, your main goal is to ensure a high quality customer experience and customer care. During the summer, you will work closely with Caruna’s collection partner. On your desk, you will have various back office tasks related to receivables management and collection, such as processing disconnection and switching requests. During your summer internship, you will gain a thorough understanding of the Finnish energy market and the billing and receivables management in the sector. You will work as part of a motivated, 10-person team of experts who will provide you with support for your daily work and guidance in taking over new systems and tools.

As a member of the invoicing service team, you will work closely with Caruna’s internal and external stakeholders, so you have a positive nature, customer service-oriented personality and, above all, you are a team player. Your work is thorough and precise and you strive for the best possible results, keeping Caruna’s customer promises in mind. You are self-motivated in your approach to your work and you take courageously to new assignments. You work well as part of a team, but are also capable of working independently. You will learn to use new systems at the beginning of your employment, and an ability to grasp different technologies will help you to get started. We don’t expect you to be an expert yet, but we do appreciate your enthusiasm for learning new things.

We expect you to have:

• Relevant university background in business (Years 1 to 4)
• Previous work experience, e.g. in customer service roles
• Fluency in written and oral Finnish and English
• Good knowledge of traditional office tools

Caruna offers you:

• A versatile, varied and inspiring job, where you can grow to become an industry expert in the very topical energy sector
• Ambitious goals to work towards: the mission of Caruna is to help society and its customers in the energy transition
• A position in an innovative company with the same values: courage, good energy and cooperation.
• The opportunity to learn from the best in the business, as Caruna has a huge pool of expertise when it comes to electricity distribution. Different backgrounds and skills naturally support each other, and pride is taken in our work – so at Caruna, you have great opportunities to make a difference and grow and develop professionally!
• A workplace that is also a good place to be – as proven by our success in the Great Place to Work and Vastuullinen kesäduuni competitions, among others!
• Good team spirit, low hierarchy, team-building events and plenty of shared leisure activities – for example, Caruna has a wide range of leisure groups open to all Caruna residents, from riding clubs to a floorball team and a house band.
• Versatile tools and premises with good transport connections in Leppävaara, Espoo. The office has a variety of spaces to suit many needs, such as louder collaboration, quieter concentration or relaxation in the middle of the day, for example at the gym.

The exact duration of the summer job is negotiable, but we hope that you could start at the beginning of May and continue working until the end of August. We hope that you will be able to work mainly on-site at Caruna’s offices during the summer – however, occasional remote working is also possible. You will be working directly for our client Caruna.

Are you the next Caruna summer intern?

Apply now by sending your application and CV in PDF format by 23.1.2024 at the latest via aTalent’s application system at https://emp.jobylon.com/applications/jobs/213579/create/. Please include your salary expectations and earliest possible start date in your application documents. We do not accept applications by e-mail, but only process applications received via the application system.

You can find out more about Caruna at www.caruna.fi. For questions about the application process and timetable, please contact Sofia Latva-Koivisto, Recruitment Manager (+358 50 321 4473, sofia.latva-koivisto(at)atalent.fi). Calling hours: Friday 12.1.2023 at 10-11, Monday 15.1.2023 at 15-16 and Monday 22.1.2023 at 10-11.

Recruitment process:

The active application period is from 8.1.2024 to 23.1.2024. We will invite candidates via e-mail for telephone interviews after the application deadline: so please follow your e-mail diligently! Caruna’s own interviews will take place in February, weeks 5-7, and the final recruitment decisions will be made by the beginning of March.

Company description

Caruna is a Finnish electricity network company. We ensure reliable electricity supply to our customers – even as electricity consumption increases and we move from fossil to renewable energy. By investing in the electricity network, we ensure that our customers can use domestic, renewable energy and act as small-scale electricity producers. We supply electricity to more than 732 000 customers in southern, south-western and western Finland, Joensuu and the north-eastern part of Finland, accounting for 20% of Finland’s electricity supply.